Excellent customer service means not just fulfilling the customers’ requirements and solving their problems, but exceeding their expectations on all levels. We should take the initiative to assess potential customers' needs and to create new customer demand, while continuing to provide products and services that address our clients' every need.
In terms of our company structure for CRM, the Ministry of Sales Operations Department has three separate departments, named "Department One", etc. Department One is in charge of thesales of coal products, benzene products, and coal tar deep-processing products. Department Two is responsible for the sales of Para Cresol, Sorbic Acid, Potassium Sorbate and fine chemical by-products. Department Three isresponsible for Carbon Black, Silica and coal by-products.
Coke、Coal、Pure Benzene、Technical Naphthalene 、Modified Coal Tar Pitch、Methanol etc.
(Business Operation Department One)
Para Cresol、Potassium Sorbate/Sorbic Acid、BHT etc.
(Business Operation Department Two)
(Business Operation Department Three)